We want you to be happy with your purchase. If you are not fully satisfied, please review our refund and return policy below.
Return window
You may request a return within 30 days from the date your order is delivered.
Conditions for returns
To be eligible for a return, items must:
– Be unworn and unwashed
– Have all original tags and labels attached
– Be in their original packaging (if applicable)
For hygiene reasons, certain items such as underwear or final sale items may not be eligible for return. Any such exclusions will be clearly indicated on the product page.
Exchanges
We currently do not offer direct exchanges.
If you need a different size or color, please place a new order and request a return for your original item following this policy.
Return shipping costs
– If the item is defective or we sent you the wrong item, we will cover the return shipping cost or offer a prepaid return label where available.
– For returns due to change of mind (e.g. wrong size ordered, no longer wanted),
the customer is responsible for the return shipping cost. Original shipping fees are generally non-refundable unless the return is due to our error.
How to request a return
To start a return, please contact us at [email protected] with your order number and reason for return. If the item is defective, please include clear photos of the problem.
Our team will confirm whether your return is approved and provide return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you by email.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
Please note that your bank or card issuer may require additional time to post the refund.
Late or missing refunds
If you have not received a refund after the stated timeframe, please first check with your bank or card issuer.
If you still have not received it, contact us at [email protected] and we will be happy to assist.
